Twlogo Fairborn reviews

1545081859

Riley Bratcher

google

1

I can honestly say I have never been treated so rude and disrespectful as a customer. If only zero stars was an option. I emailed the company asking if they would be able to fulfill an embroidery order by Christmas and they said it would not be a problem. I attempted to drop the items to be embroidered off and the lady told me they could not fulfill orders by Christmas. I explained that I had been talking with Don via email and he said to drop them off and they would be done. She was huffy and puffy but asked what I would like embroidered. I had 10 names to give, she allowed me to make it to number 3 before rudely asking "how many of these do you have?". I said 10 and she rolled her eyes and sighed. I said "if it's an issue, I can take them elsewhere" and she told me to do that. I said "wow", she replied with "Yeah, wow". I truly am convinced I found the worst option for embroidery in our area. To not be able to fulfill an order during a busy season is one thing, but to say you can and then mistreat the customer when they have proof that they were told to drop the items off is mind-blowing. I'd pay twice as much elsewhere to never be treated this way again.

1568843327

Donna Y

google

1

We used Thread Works for an order for my husband's company. Yes they got the job done, but it was not finished by the date they had promised. It took a lot of phone calls and email reminders that it was needed by a specific time before we finally got the finished product. I decided to give them another shot when I needed another bulk order for my church. I feel that locally owned businesses should support each other and despite the delay, they still finished our order. I made about 4 phone calls that were never answered and went straight to voicemail before I spoke with a man (Don??) first about the order. He was courteous and said it wasn't his area of expertise and to speak with Toni, who wasn't in the store at the time. I needed to call back, which I did. I did eventually manage to reach Toni and explain how we were previous customers and that we would like an estimate for another order and to see if it was possible to get it done by a certain date. She said it would be possible to finish, but to email her the images I needed for her to give me an estimate. I emailed her immediately on September 10. September 11 went by. I left a message in the middle of the day to see if she would confirm that she had received my email. I called again in the 12th. Today is the 18th. I have not received any call backs or a reply from my email. Needless to say, it is too late to put in my church order now and we ended up going to elsewhere. Will not be using their services again. They lack basic business conduct. Prices are fair but who needs the headache of playing phone tag for days on end with a business owner who doesn't care enough to call back or try to grow their clientele.

1410275274

Phillip Wesseler

google

5

The product was of great quality and have met my organization's deadline several times.

1532710166

Todd Emery

google

5

Fast turnaround of product, and great service!!!

1572970386

elizabeth orton

google

1

Thread works is a terrible company. Will never recommend them do anything! Delivered hats to them over a month ago came in today they are still not done. All they do is give you the run around and create dates for when they will be done and dont oblige by them. I have spoken with the owner multiple times and he always act like he doesnt know whats going on. Will be taken my money elsewhere.